FREQUENTLY ASKED QUESTIONS - Table of contents


Domain Names
Client Control Panel (cPanel)
FTP
Pre-Sales Questions
Scripts
Email
Billing
Documentation
Miscellaneous

 Q. What is a Domain Name?
 A. Domain Names allow you to have your own domain (www.yourname.com
      or http://yourname.com) as well as your own email addresses, i.e. you@yourdomain.com, etc.

 Q. Where can I purchase a domain from?
 A. WMGSystems, LLC has domain registration. Go here to check domain availability and
      register your domain.
 
 Q. What settings (DNS), should I use for my name servers?
 A. We have Multiple servers and cannot predict what your DNS will
      be as this may vary from account to account. You will receive your DNS
      information with your Welcome Email

 Q. How long does it take for the domain name to work?
 A. Allow 12-72 Hours before the domain resolves after you change the name servers.
      This is completely up to the Domain Registrar and we have
       no control over this.

 Q. Can I view my site before my domain resolves to the server?
 A. Yes, you will receive your Temp IP address to view your web
      pages in your Welcome Email.

 Q. Can I host a sub-domain (name.yourdomain.com) with WMGSystems,LLC?
 A. Yes, we offer unlimited sub-domains when you host with us at no extra charge.

 Q. I have two domains.. mydomain.com and mydomain.net, can I point
      mydomain.net to mydomain.com?
 A. Yes, this is called parking and can be easily done within your cPanel.
      PLEASE NOTE: If you are going to park a domain
      you MUST point it to the same DNS as your current hosting account, or if
      you have multiple hosting account point it to the DNS of the Domain you are
      going to park it at. The Domain you are going to park will have to be resolved
      BEFORE you can successfully park it.
 

 Q. How do I access my domain control panel?
 A. Your personal URL for your cPanel will be included
     within your Welcome Email Just type or copy and paste your URL, then
     enter your username and password in the login box that pops up.

 Q. Is there a user manual for CPanel?
 A. Yes there is a link providing a detailed online support manual within your cPanel.
 

Q. What is FTP?
 A. FTP stands for File Transfer Protocol and it is the process used to upload and
      download files from a web server. This is done using an FTP client like Ws_FTP
      and Cute FTP.

 Q. Where can I find one of these FTP clients above.
 A. For CuteFTP go to: http://www.cuteftp.com
      For Ws_FTP go to: http://www.ipswitch.com/Products/WS_FTP/

 Q. How do I FTP into my account?
 A. To transfer files or browse through your directory using FTP, you need to connect
      with an FTP client to hostname ftp.yourdomain.com
      or until your domain name resolves you can use the IP address included in your Welcome
      Email. Set your FTP client to port 2 or "auto detect",, and login with your account username and
      password. Any files that you want viewable on the web should be uploaded
      to the "public_html" directory.You should set this as the default
      directory in your ftp client.

 Q. What if I can't use FTP?
 A. Login to your cPanel and click "File Manager". Under the File Manager click "Upload Files".

 Q. I have created an extra ftp account in the control panel. How does that person connect?
 A. They would use the same procedure as above, but they need to enter their username as
      user@yourdomain.com. For instance, if you create a user called bob, he would log in with the username
      bob@yourdomain.com. Please change yourdomain.com to your actual domain name.

 Q. Anonymous FTP?
 A. Anonymous FTP is turned off by default on all our servers for security measures.

 Q. Ok, I uploaded my files, but nothing is showing up when I try to access my site using a browser?
 A. Double check that you have uploaded your files to the "public_html".
      Also check your default page name. It should be: index.html, index.htm or index.php

 Q. My FTP program is having some problems connecting, how can I troubleshoot this?
 A. Make sure that you have entered all the proper FTP information for your site.
      This was provided in the Welcome Email we sent you when your site become live on our server.
      Double check that your FTP program is set to access port number 21.Verify that you currently have
      a connection to the internet and that your ISP is not having any problems.
      If you are behind a firewall, try enabling "passive mode" on your FTP program.

 Q. When I upload my files to the server, why are they corrupted?
 A. Make sure that your FTP application is set to automatically detect ACSII or binary mode
 

Q. Can I pay you by check or Money Order?
 A. Yes, we accept Personal Checks and Money orders... US residents only.
      We can accept overseas money orders but an additional $20 Bank fee applies.
      Please contact us for detailed information. We also accept Western Union.

 Q. You mention that you are SSL capable. What does that mean?
 A. We currently do not share our SSL certificate for customers use.
      Therefore you would need to purchase your own certificate if you were wanting to have
      SSL capabilities. Please contact us for full details.

 Q. How much downtime will there be if I transfer my site to you?
 A. As long as things are done properly there should be no downtime as a result of the move.
      We suggest following these steps:

 1.  Sign up for an account with us
 2.  Upload your website to our servers then test your site using the temp IP location in your Welcome Email.
 3.  Edit your nameservers (DNS), at your domain registrar
      to the ones we provided in your Welcome Email
 4.  Wait a couple of days before canceling your old hosting plan AFTER your site has resolved.
      It can take up to 5 days for a domain to FULLY resolve World wide and it is best to leave some overlap
      to ensure there is no downtime. If you follow these steps the transition will happen smoothly.

 Q. Do you have a money-back guarantee?
 A. Yes, we offer a full 15 day money back guarantee. If you're not completely satisfied, we will
      refund your money.

 Q. What kind of hardware do your servers use?
 A. All our new servers are Intel P4 3.06 Ghz, each with 1024MB DDR SDRAM
      and 2x80 gig IDE hard drives.Any older servers have been updated
      to at least a 2.2P4 with 1024MB DDR SDRAM and 2x80 gig IDE hard drives.

 Q. What operating system do your servers use?
 A. All our servers run Red Hat Linux 7.3 operating system.

 Q. Are there any extra fee's? i.e. Setup, each domain, etc.
 A. Absolutely not! there is no setup fee's, hidden or extra costs. Your price will remain the same as long as
      you maintain your current subscription.

 Q. How long will it take to have my site up and running after
      payment has been made?
 A. Your account will be setup no longer than 8 hrs (usually within 30 minutes to One Hour),
      after your payment has been received.If you have not received your account
      information within 12 hours please Contact Us.

 Q. How can you afford to offer hosting at such a low price?
 A. We work hard to provide our clients with the best possible deals on the net.
 

 Q. What are CGI scripts?
 A. CGI (Common Gateway Interface) is a process used by the server to pass information between the user
      and an application on the server. With CGI access, you can install Perl scripts
      on your website for such things as feedback forms, guestbook, counters, and so on.

 Q. Do you know where can I find some free CGI scripts?
 A. Here are a few resources for CGI scripts:
      HotScripts
      FreeCode
      The CGI Resource Index
      Free-Scripts.Net
      Script Search

 Q. I'm having difficulty setting up CGI scripts, are there any other alternatives?
 A. Yes, check out PHP. It is much easier to configure
     (no permissions to set, it can run from any directory, etc).
      Much of what you can do with a CGI script you can do using PHP.
     The development community for PHP is gigantic, so you will see more applications in the years to come.

 Q. What is the path to sendmail?
 A. /usr/sbin/sendmail

 Q. What is the path to perl?
 A. /usr/bin/perl

 Q. Where do I upload all my files?
 A. /home/XXXX/public_html. Where XXX is your user name.

 Q. What PERL modules are installed and available for use?
 A. For a list of installed perl modules, log into your cpanel, go down to "installed perl
      modules" and click "click here to view".
 

     Utility to Backup Outlook Express:
    Creates a backup copy of email messages, attachments, address book,
    list of blocked senders, identities, accounts, message rules, and signatures.

 Q. How do I connect to my email account?
 A. There are a couple of methods for doing this. The easiest is to log into your
      control panel, click on "POP email accounts", and then click on the autoconfig
      link next to the account you want to set up in Microsoft Outlook or Outlook
      Express (assuming you use one of these email programs). This will automatically
      set up the email for Outlook or Outlook Express.

 Q. Connecting to email accounts using Netscape mail?
 A. There is an issue with Netscape regarding the use of the "@" symbol in the username.
      In order to log into your email account with a username with an embedded "@" using Netscape,
      you have to go into the user's profile directory for Netscape and edit the "prefs.js" file.
      Add the following line:
      user_pref("mail.allow_at_sign_in_user_name",true); That should fix the issue.
 

 Q. Why are all the payments for your web hosting plans set up as reoccurring payments?
 A. The reason we have all of our payments set up as reoccurring payments is so that when the next billing date
      nears, customers can decide if they want to cancel their billing and terminate their web hosting account.
      We've found that terminating accounts without first receiving confirmation from customers tends
      to create a lot of unintentional account deletions and frustrations. Therefore
      we prefer to leave your payment as reoccurring. Should you no longer wish
      to maintain your hosting account just cancel your subscription before the
      next due date and your account will automatically be suspended for 3 to
      4 weeks, after which time we then terminate the account.
      If you should forget and don't notice the charge on your credit card until later, that's
      OK. Just let us know, and we'll cancel your account and refund the charge.
 

 Q. Where can I find detailed documentation about MySQL databases?
 A. You can go to:
      http://www.mysql.com or you can try
      http://www.mysql.org . At mysql.org, click on
      the documentation button. The documentation is tarred and gziped. You can
      extract the html documentation files using WinRAR, which you can obtain from
      http://www.rarsoft.com
 

 Q. How do I control the default webpage for my domain and/or subdomain(s)?
 A. All you need to do is create an empty text file called .htaccess in the folder containing your desired
      default webpage. Then, you have to add the following line to the .htaccess file:
      DirectoryIndex something.xyz where something.xyz is the filename
      of your desired default webpage. This will be the webpage that loads up by
      default when someone accesses that folder with their web browser. Each folder
      (including the /public_html folder) can have its own .htaccess file. Since each
      subdomain has its own folder, this means that the default webpage for your
      domain and each of your subdomains can be easily specified.